After a long awaited delivery of a custom made sofa my client called me, very upset. “What’s wrong?” I asked as soon as I heard her voice. “Well, the couch looks great, I love the fabric, it fits perfectly in the room and compliments all the fabrics and the draperies”. “Well then, what’s the problem?”
“IT’S REJECTING ME.”
I’ve been a designer for many years, and I’ve heard several complaints, (both real and imagined), all of which could be remedied. But this one was unique. “What exactly do you mean” I asked.
“Well, I can only sit on the front part, I can’t scooch into the back of the cushion.”
“It’ll ease up as time goes on; it’s made to be firm at first. If it was mushy at the outset it would become a pancake within a short period of time.”
“I have a suggestion: I’ll ask my wonderful upholsterer Alex to go to your house and remove some of the stuffing.”
“Terrific, she said. Do I get a refund?”
An easily resolved issue that remains an interesting memory.